Better Tools, Better Processes, Better Outcomes

A seasoned executive with over 20 years of experience in the accounts receivable and collections industry, currently serving as President & Chief Operations Officer at MRS BPO, LLC. In this role, he leads strategic operations, drives performance optimization, and oversees business growth initiatives.

Previously, he served as Chief Growth Officer at Quanta Credit Services, where he developed and executed growth strategies to expand the company’s market presence. During his 12-year tenure at ARS National Services, he progressed from Director to Vice President of Operations, driving operational efficiency and scaling business operations. Early roles at First North American National Bank and Circuit City provided a strong foundation in analytics and process improvement.

Known for his strategic mindset and operational expertise, he is recognized as a forward-thinking leader who drives innovation and transformation while ensuring organizational integrity and client success.

A dynamic and results-driven executive with over 20 years of experience leading transformation, growth, and innovation across top financial institutions and fintech companies. Currently serving as CEO of MRS BPO, LLC, he is responsible for driving strategic direction, operational excellence, and business expansion while staying at the forefront of technology and compliance in the collections industry. Known for his collaborative leadership style and forward-thinking approach, he focuses on building high-performing teams and delivering sustainable results.

Prior to MRS, he held key leadership roles at Citi, including Head of Global Data Transformation and Head of Global Collections Strategy, where he led large-scale transformation initiatives and oversaw multi-billion-dollar portfolios across the U.S. and Canada. Earlier, as EVP at Transworld Systems Inc. (TSI), he managed P&L for multiple business lines, including legal collections, student loan servicing, and consumer loan portfolios, transforming operations for greater efficiency and growth.

His career also includes senior roles at Bank of America, NCO Group, and Capital One, where he developed deep expertise in credit risk, collections strategy, and operational leadership. A trusted advisor to fintech startups, he brings a passion for innovation and a strategic mindset to every opportunity, helping organizations scale and thrive in rapidly evolving markets.

He holds an MBA from the Wharton School at the University of Pennsylvania and a degree in Industrial Engineering from the University of Delaware, blending business acumen with a strong foundation in analytical and operational thinking.

A seasoned leader with over 15 years of experience at MRS BPO, LLC, currently serving as Chief Customer Officer. Throughout her career, she has been instrumental in driving operational excellence, client growth, and organizational transformation. Starting as an Auto Resolution Agent, she quickly rose through the ranks, earning multiple performance awards and proposing the successful launch of the Payment Maximization Unit (PMU).

In subsequent leadership roles, she oversaw key portfolios, including Auto and Student Loans, and played a pivotal role in scaling third-party operations. As Executive Vice President and now Chief Customer Officer, she focuses on enhancing the customer experience, optimizing operations, and driving the company’s strategic growth initiatives.

She holds a degree in Computer Science and Education from Rider University, combining technical expertise with a passion for innovation and leadership in operations management and customer engagement.

A transformative financial leader with a proven track record of driving strategic growth, operational efficiency, and business transformation across multiple industries.

Currently serving as Chief Financial Officer at MRS BPO, LLC, he has been instrumental in reshaping the company’s financial strategy, implementing innovative processes, and supporting technology-driven growth in the highly regulated accounts receivable management sector.

Before joining MRS, he held senior finance leadership roles at Rsam and SAI Global, where he spearheaded large-scale financial operations and strategic initiatives in governance, risk, and compliance. At Travelport and Atos Origin, he played a critical role in global business transformations, overseeing mergers, acquisitions, and divestments while optimizing financial operations in highly competitive markets.

Armed with an MBA and a BA in Business, he brings a comprehensive understanding of financial strategy, corporate governance, and operational excellence, with a focus on aligning financial performance with long-term business objectives. Known for his collaborative leadership style and data-driven approach, he is passionate about driving continuous improvement and creating sustainable business value.

Co-Founder of MRS BPO, LLC and an accomplished Chief Executive Officer with extensive experience in the financial services industry. Instrumental in scaling MRS BPO into a market leader, blending strategic vision with operational excellence and a focus on innovation and sustainable growth.

Currently serves as a strategic advisor to the CEO, providing guidance on business strategy, operational improvements, and client engagement. A proven leader in business transformation, team development, and client relationship management, he excels at driving operational efficiency and fostering high-performance cultures.

He holds a Bachelor of Arts in Political Science from Penn State University, where he developed a foundation in leadership and strategic thinking that continues to guide his approach today.

Co-Founder of MRS BPO, LLC and a seasoned executive with deep expertise in the financial services industry. As a driving force behind the company’s growth and success, he played a key role in establishing MRS as an industry leader known for its innovation, operational efficiency, and client-focused solutions.

Currently serving as a strategic advisor to the CEO, he offers valuable insights on business strategy, operations, and client partnerships. Known for fostering high-performing teams and leading business transformation initiatives, he brings a strong focus on continuous improvement and long-term growth.

He holds a Bachelor’s degree from Temple University, where he built a foundation in business and strategic thinking that informs his leadership approach today.

A senior IT executive with 20+ years of experience in technology leadership, data management, and digital transformation. As SVP of Information Technology at MRS BPO, he leads the company’s technology strategy and execution, focusing on system readiness, scalable solutions, cybersecurity, and operational efficiency.

Previously, he served as SVP of IT Service Delivery and Application Development at iQor, managing global IT operations and enterprise systems. He also held leadership roles at Bank of America, ARS National Services, and Municipal Credit Union, specializing in data architecture, business intelligence, and IT strategy.

He holds a Master’s degree in Computer Science from Belarusian State University of Informatics and Radioelectronics.