Better Tools, Better Processes, Better Outcomes

A dynamic and results-driven executive with over 20 years of experience leading transformation, growth, and innovation across top financial institutions and fintech companies. Currently serving as CEO of MRS BPO, LLC, he is responsible for driving strategic direction, operational excellence, and business expansion while staying at the forefront of technology and compliance in the collections industry. Known for his collaborative leadership style and forward-thinking approach, he focuses on building high-performing teams and delivering sustainable results.

Prior to MRS, he held key leadership roles at Citi, including Head of Global Data Transformation and Head of Global Collections Strategy, where he led large-scale transformation initiatives and oversaw multi-billion-dollar portfolios across the U.S. and Canada. Earlier, as EVP at Transworld Systems Inc. (TSI), he managed P&L for multiple business lines, including legal collections, student loan servicing, and consumer loan portfolios, transforming operations for greater efficiency and growth.

His career also includes senior roles at Bank of America, NCO Group, and Capital One, where he developed deep expertise in credit risk, collections strategy, and operational leadership. A trusted advisor to fintech startups, he brings a passion for innovation and a strategic mindset to every opportunity, helping organizations scale and thrive in rapidly evolving markets.

He holds an MBA from the Wharton School at the University of Pennsylvania and a degree in Industrial Engineering from the University of Delaware, blending business acumen with a strong foundation in analytical and operational thinking.

A transformative financial leader with a proven track record of driving strategic growth, operational efficiency, and business transformation across multiple industries.

Currently serving as Chief Financial Officer at MRS BPO, LLC, he has been instrumental in reshaping the company’s financial strategy, implementing innovative processes, and supporting technology-driven growth in the highly regulated accounts receivable management sector.

Before joining MRS, he held senior finance leadership roles at Rsam and SAI Global, where he spearheaded large-scale financial operations and strategic initiatives in governance, risk, and compliance. At Travelport and Atos Origin, he played a critical role in global business transformations, overseeing mergers, acquisitions, and divestments while optimizing financial operations in highly competitive markets.

An active New Jersey Certified Public Accountant, he holds an MBA in Information Services and Marketing and a BA in Business Administration and Accounting, both from Rutgers University. He brings a comprehensive understanding of financial strategy, corporate governance, and operational excellence, with a focus on aligning financial performance with long-term business objectives. Known for his collaborative leadership style and data-driven approach, he is passionate about driving continuous improvement and creating sustainable business value.

A banking and financial services executive with more than 20 years of experience in operational leadership, service delivery, and risk management across debt collections, credit operations, contact centers, and digital transformation. Currently serving as Chief Operating Officer at MRS BPO, LLC, he oversees the company’s operations, with a focus on performance, compliance, and scalable, technology-enabled delivery for clients.

Before joining MRS, he was Vice President of Operations at InteLogix, where he rebuilt the operating model of its third-party collections business, consolidating U.S. sites, opening delivery centers in the Philippines, and moving to an omnichannel, digital-first collections platform. As Senior Vice President of Operations and Head of Digital Innovation at Transworld Systems Inc. (TSI), he led a global team of more than 500 professionals and directed a ground-up digital transformation that improved gross margins by more than 20%.

He spent twelve years at Nationwide Credit, Inc., where he launched its operations in India and rose to President and Chief Operating Officer, leading more than 1,000 professionals across six U.S. and India locations, returning the business to profitability, and directing its acquisition by TSI. Earlier in his career, he held lending and risk leadership roles at GE Money and ICICI Bank in India.

A growth-focused executive with more than 20 years of BPO sales leadership in collections, selling and scaling debt resolution, loan servicing, and recovery programs for some of the world’s largest financial institutions. Currently serving as Chief Growth Officer at MRS BPO, LLC, she leads sales and client growth, drawing on deep expertise across the collections lifecycle and a broad C-suite network in financial services, insurance, retail, telecom, utilities, and healthcare.

Before joining MRS, she was Chief Sales Officer at ACT, appointed a company officer with a mandate to double revenue. As Senior Vice President of Sales and Account Management at Movate, she managed a $200M+ portfolio across fintech, banking, auto, retail, and healthcare, applying RPA and AI to modernize collections workflows. At Teleperformance, as Executive Vice President for Banking, Financial Services, Insurance, Healthcare and Government, she led vertical sales for collections, recovery, and loan servicing programs.

Her career also includes leading North America sales at Concentrix and more than a decade as Vice President of Global Sales at EGS (now Alorica), after beginning in collections sales at NCO Group. She serves on the Board of Directors of MACA, a division of ACA International, and founded the Women’s Initiative Network (WIN) and Women of ACTion executive networks.

She holds a Bachelor of Arts in Political Science and Economics from Seattle University, with additional study at the Université de Caen in France.

A human capital leader with more than two decades of experience in HR strategy, shared services, HR mergers and acquisitions, and global HR operations. Currently serving as Head of HR at MRS BPO, LLC, she leads the company’s people strategy and HR transformation.

Before joining MRS, she served as Global Human Capital Leader at Konecta, where she helped launch the company’s U.S. and India operations, selected HR and compliance partners, and designed talent acquisition and re-badging strategies for a digital services transformation. As Head of Human Resources at JustPark U.S. (formerly ParkHub), she built an end-to-end human capital strategy as the company grew from start-up to growth stage, earning multiple workplace awards for culture and engagement. At Atlantic Street Capital Advisors, as Director of Talent Operations for HR M&A, she led HR integration for new portfolio platforms and add-ons, covering compensation and benefits, equity administration, HRIS, and policy harmonization.

Her career also includes senior HR leadership roles at CTRL HR, Alltran, NTT DATA, Expert Global Solutions (now Alorica), Hewlett Packard, and Electronic Data Systems.

A technology executive with 20 years of experience building engineering organizations, modernizing platforms, and leading digital and AI transformation in regulated industries. Currently serving as Head of Technology at MRS BPO, LLC, he leads the company’s technology strategy and operations, with a focus on reliability, security, compliance, and putting automation and AI to work for clients and consumers.

Previously, as Head of Engineering at Cecilian Partners, he replaced four aging legacy products serving the residential construction industry with a single modern, mobile-first platform, consolidating their data, business rules, and user experience into one system that is simpler to evolve and ready for AI. Before that, as Vice President of Engineering at Convey Health Solutions, he helped take the company through its IPO while leading a globally distributed organization of more than 60 engineers supporting healthcare platforms that served over 29 million members. There he built the company’s DevOps, site reliability, and security architecture functions under HIPAA, HITRUST, PCI, SOC 2, and SOX requirements.

Earlier in his career he was CTO of CultureSpots, co-founded the software consultancy Forge Software, and held senior engineering roles building e-commerce and data platforms. Known as a people-oriented leader and a trusted partner to executive teams, he pairs disciplined execution with hands-on technical depth.

Co-Founder of MRS BPO, LLC and an accomplished Chief Executive Officer with extensive experience in the financial services industry. Instrumental in scaling MRS BPO into a market leader, blending strategic vision with operational excellence and a focus on innovation and sustainable growth.

A proven leader in business transformation, team development, and client relationship management, he excels at driving operational efficiency and fostering high-performance cultures.

He holds a Bachelor of Arts in Political Science from Penn State University, where he developed a foundation in leadership and strategic thinking that continues to guide his approach today.

Co-Founder of MRS BPO, LLC and a seasoned executive with deep expertise in the financial services industry. As a driving force behind the company’s growth and success, he played a key role in establishing MRS as an industry leader known for its innovation, operational efficiency, and client-focused solutions.

Known for fostering high-performing teams and leading business transformation initiatives, he brings a strong focus on continuous improvement and long-term growth.

He holds a Bachelor’s degree from Temple University, where he built a foundation in business and strategic thinking that informs his leadership approach today.