Analytics
Analyzing data and trends to make the invisible visible
Student Lending
Educational debts are the fastest growing loan balances in the United States. America’s volume of student debt is piling up at unprecedented levels and it is important to work with an agency that understands the empathetic approach required to help educational debt customers reach a beneficial solution they can afford.
Third Party
- Primary through tertiary streams
- Analytics models and scoring designed to maximize recoveries
- Specialized skip tracing processes
- Specialized educational debt training program
- Varied treatment strategies tailored to the nature and age of the debt and customer base
- Our multi-channel approach includes:
- Agent Solutions
- Virtual Agent Solutions
- Self Service Portals
- Letters and Email
- Web and Chat
- Text
Over 44 million Americans hold $1.31 trillion in student loan debt, according to the Federal Reserve Bank of New York. That total is nearly double the amount of American credit card debt!
The Roadmap to MRS’s Success in Student Lending Recovery
The Roadmap to MRS’s Success in Student Lending Recovery
Client Service
Our clients are “Raving Fans”
Culture
Always do the right thing, even when no one is looking
Best-in-class results
Everyone is accountable for great performance and everyone wins when it’s achieved
Compliance and Security
Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy
Call quality & customer experience
Our rewards driven quality assurance incentive program ensures flawless CX
Training
One of the most comprehensive programs in the collection industry