State Disclosures - MRS BPO, LLC

State Disclosures


You have the right to know what personal information is being collected about you, to know if your personal information is sold or disclosed and to whom, to say no to the sale of personal information, to access your personal information, and to equal service and price. Federal and state laws prohibit us from disclosing information about your debt to third parties unless as otherwise permitted for the purpose of servicing your account or when required by law. Personal information is collected solely for the purpose of debt recovery and remains part of our records until we determine the information is no longer needed, or as otherwise required by law. We restrict access to nonpublic personally identifiable information about you to those employees determined by us to have a need to know the information. We maintain strict physical, electronic, and procedural safeguards to protect your information. We do not sell and will not sell your personal information. We do not provide services or products to consumers that would involve consumer pricing.

We may collect the following categories of Personal Information:

  • Identifying Information
  • Personal Information categories listed in California Customer Records Statute
  • Protected classification characteristics under California or Federal law
  • Commercial information
  • Geolocation data
  • Sensory data
  • Professional or employment-related information
  • Non-public education information (per the Family Educational Rights and Privacy Act

You may read our Privacy Policy at or request a written copy by contacting us by mail at MRS BPO, LLC, 1930 Olney Ave., Cherry Hill, NJ 08003 or by calling us at 888.334.5677

The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person other than your attorney or spouse about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities you may contact the Federal Trade Commission at 1-877-FTC-HELP or


A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.


For Colorado residents only, Our local office address is 7200 S. Alton Way Ste. B180, Centennial, CO 80112. Our local phone number is 303-309-3839.


Please see our NMLS website numbers below by office location:

  1. 1. New Jersey – CCA-944131
  2. 2. Ohio – CCA-BCH-944346
  3. 3. Alabama – CCA-BCH-1711630


You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten days unless you provide written confirmation of the request postmarked or delivered within seven days of such request. You may terminate this request by writing to the debt collector.


This collection agency is licensed by the Minnesota Department of Commerce.


New York City Department of Consumer Affairs, license number 1292105, 1292103, 2068661.

MRS Associates contact: Deanna Caldwell - Mon - Fri 8 AM - 5 PM ET (800) 716-6429.

To better serve you, please advise us if you have any language preference other than English. At this time, we have the following language access services available to you upon request: (1) Spanish speaking representatives, and, (2) translation of our written communications into Spanish. In addition, a translation and description of commonly-used debt collection terms is available in multiple languages on New York City’s Department of Consumer Affairs’ website at


We are required by regulation of the New York State Department of Financial Services to notify you of the following information. This information is NOT legal advice. Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692

et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to:

(i) The use or threat of violence;

(ii) The use of obscene or profane language; and

(iii) Repeated phone calls made with the intent to annoy, abuse, or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:

  1. Supplementary security income, (SSI);
  2. Social Security;
  3. Public assistance (welfare);
  4. Spousal support, maintenance (alimony) or child support;
  5. Unemployment benefits;
  6. Disability benefits;
  7. Workers' compensation benefits;
  8. Public or private pensions;
  9. Veterans' benefits;
  10. Federal student loans, federal student grants, and federal work study funds; and
  11. Ninety percent of your wages or salary earned in the last sixty days.

NMLS Website License Numbers:

Please see our NMLS website numbers below by office location:

  1. 1. New Jersey – 944131
  2. 2. Ohio – 944346
  3. 3. Alabama – 1711630
  4. 4. Navi Mumbai, India - 1971534


North Carolina Department of Insurance, permit numbers:

Corporate Headquarters: 1930 Olney Avenue, Cherry Hill, NJ 08003 | Permit Number: 102995

Ohio Branch Office: 701 Brooksedge Plaza Drive, Westerville, OH 43081 | Permit Number 102993

Alabama Branch Office: 4930 West State Highway 52, Suite 1, Taylor, AL 36305 | Permit Number 113503

India Branch Office: Unit 102 - Deekay Tech Park - UnitC99 Turbhe MIDC Navi Mumbai, MH 400705 | Permit Number: 114215

Please direct all written requests, requests for verification, and other correspondence to our New Jersey address.


This collection agency is licensed by the Collection Service Board, State Department of Commerce and Insurance.