Privacy Policy

Our Privacy Notice

This Privacy Notice sets forth the information gathering, use, and dissemination practices of MRS BPO, LLC ("MRS") in connection with the World Wide Web site located at www.mrsbpo.com (its "website"). This Privacy Notice addresses MRS's practices regarding information collected only directly through or from its website - it does not address or govern any information gathering, use, or dissemination practices related to information collected other than directly through or from its website, including, without limitation, from or via telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.

This website is not intended for individuals below the age of sixteen and MRS does not knowingly collect data relating to individuals below the age of sixteen.

Data Controller

MRS BPO, LLC is the data controller and responsible for your personal data.

Questions, comments, and complaints about MRS’s data practices can be submitted to MRS’s Data Protection Officer (“DPO”) at:

Michael Meyer, CISSP, CIPP/US, CIPM, FIP, CISM, CRVPM I & II, CRISC, CISA CRO, CSO
Corporate Compliance
856.988.9122 x3004

Information We Collect

MRS may collect, use, and store different types of personal data which is grouped together as follows:

Identity Data: MRS collects, uses, and stores information including first name, maiden name, last name, username, marital status, title, date of birth, and gender.

Contact Data: MRS collects, uses, and stores information including billing address, delivery address, email address, and telephone numbers.

Usage Data: MRS collects, uses, and stores information on the domain you use to access its website, the Internet address of the site from which you linked directly to its website, and the date and time of your visit to its website.

Technical Data: MRS collects, uses, and stores the e-mail addresses and IP addresses of users that communicate with MRS via e-mail, information knowingly provided by website users, and information regarding which website pages users’ have clicked on.

Communications Data: MRS also collects, uses, and stores information received via MRS’ Online Chat functionality to respond to your requests or inquiries and for quality assurance and compliance purposes.

How We Use Your Information

MRS will only use your information when the law permits it to. This information may be used to measure the number of visitors to the various pages on the MRS website, to help make improvements to the information contained on the site, and to better serve site visitors through special marketing and service programs, among others. Personal information contained in e-mail sent by individuals may be used by MRS to answer questions, follow-up on suggestions or complaints, process requests or transactions, or improve the level of service MRS provides.

Legitimate interest and performance of a contract are the processing conditions we rely upon for processing your personal data. We generally do not rely on consent as a legal basis.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How We Share Your Information

MRS may share personally identifiable information obtained on its website with anyone internal to MRS, its clients or affiliates. “Personally identifiable information” means data that is unique to an individual, such as a name, address, social security number or telephone number. Except as provided below, MRS does not share or disclose any personally identifiable information obtained on its website with or sell information obtained on this website to any company or marketing group external to MRS and its affiliates. MRS may, however, share aggregate information with other persons or entities for purposes determined by MRS to be appropriate.

MRS may disclose identifiable information (i) to another entity with which MRS enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, (ii) to a third party pursuant to a subpoena, court order, or other form of legal process or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or in connection with litigation brought against, or on behalf of, MRS, where appropriate, or (iii) to a third party if determined by MRS in its sole judgment that such disclosure is appropriate to protect the life, health, or property of MRS or any other person or entity. (The foregoing is not intended to obviate or displace any legal obligations or duties applicable to MRS.)

Except as necessary for MRS to provide the services, information, or products requested by a website user, or except for the disclosures identified in the preceding paragraph, the user may opt out of having his or her personally identifiable information, which has been voluntarily provided to MRS through or from its website, prospectively retained by MRS, used by MRS for secondary purposes, or disclosed by MRS to third parties, by contacting MRS via postal mail at the address set out below.

While MRS may undertake efforts to see that another party to which MRS shares personal information is under a contractual obligation to use the personal information solely for the purposes for which the information was disclosed by MRS, MRS exercises no control over such parties and MRS is not responsible for their conduct, actions, omissions, or information handling or dissemination practices.

E-mail posted or sent through this website may not be secure against interception by unauthorized individuals. To protect against interception by unauthorized individuals, or because we can not verify your identity, we may be unable to respond to e-mail requests concerning accounts placed for collection unless you have requested or authorized us to do so. Therefore, if you are communicating with MRS regarding a debt that has been placed for collection with MRS, all correspondence regarding that account should be sent by U.S. Postal Service. Be sure to include your name, your mailing address, the MRS account number, creditor name, and the last 6 digits of creditor account number so that we may process your inquiry and respond promptly. Without complete information, we will be unable to respond to your request.

Our Contact Address is:
MRS BPO, LLC.
1930 Olney Ave.
Cherry Hill, NJ 08003

How Long We Keep Your Information

MRS will retain your personal data for seven years. MRS thereafter deletes or anonymizes such information in accordance with applicable laws.

How We Protect Information

MRS has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of or access to personal information. MRS ignores “Do Not Track” requests for the protection of customers.

If any questions arise about security, please contact MRS’ DPO using the information provided above.

Your Legal Rights

The Data Protection Act provides you with legal rights in relation to your personal data. These rights permit you to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request deletion of your personal data.
  • Request an explanation of your personal data.

If you wish to exercise any of these rights, please contact MRS using the information provided above.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy Notice Changes

MRS may change this Privacy Notice at any time. Notice of any new or revised Privacy Notice, as well as the location of the new or revised statement, will be posted on the website after the change. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Notice since their last visit.

Last Updated: [06/08/18]