compliance as a strategy

MRS represents your brand with an equal focus on customer experience and KPIs

Four People Smiling at a Desk

Brands Partner with MRS Due to Our Best-In-Class Performance Results and Quality/Audit Scores

Our facilities employ the most state-of-the-art telephone, data and voice analytics, information sharing, and security software that is available on the market


Man At Desk With Headset

An MRS Agent Calls a Customer with Care, Compassion, and Respect

Since 1991, we’ve had a track record of best-in-class business controls and a deeply ingrained culture of customer service. All of our agents undergo rigorous training in the care/cure approach to collections, ensuring that they treat all of our customers with the utmost compassion and respect. Companies rest assured that our agents will represent their brands in a way that they will be proud of, while continuing to successfully and effectively recover debts.

Animated Image of a party at the office

We do not want our clients to like MRS; we want them to be raving fans. We bring a commitment to excellence in everything we do.

Learn About Our Mission

Our Culture

A company’s culture is not created by accident. Carefully thought out goals and aspirations combine with environment, leadership behavior and values to form the culture that often takes on a life of its own.

Founded in 1991 by brothers Saul and Jeff Freedman, MRS has grown into a much larger family, stretched across the United States. No matter the location, the values are the same:

Quality
Professionalism
Employee centric workplace
Commitment to compliance
Philanthropy and good deeds
Rewards and recognition
Have fun every day

Those values are reflected in our mission statement:

Our mission is to provide superior economic results by using innovative contact management solutions, maintaining the highest level of professionalism, and engaging our clients’ customers with compassion and respect.

MRS Logo Learn about our culture