MRS Is a Leading Agency In Fintech/Marketplace Lending Partnerships

Best-in-class Performance Results and Quality/Audit Scores

Fintech Header Image

Fintech / marketing place lending

MRS is an early adopter in the fintech space providing first and third party services to marketplace lenders. Our collection model is based on impeccable call quality that places a premium on customer retention strategies and negotiating the right payment solution. Our high-touch client services approach facilitates open communication and interaction with our clients.

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First Party

  • We understand the urgency of a shorter pre chargeoff delinquency cycle
  • Created special strategies to work accounts based on scoring and delinquency status

First Party

  • Incorporated multi-channel treatment options featuring texts, emails, and chat

Third Party

  • Deep domain expertise in subprime, high balance lending
  • Primary through tertiary streams
  • Special training designed to educate agents on the nature of fintech loans and their customer base

Third Party

  • Our multi-channel approach includes:
    • Agent Solutions
    • Virtual Agent Solutions
    • Self Service Portals
    • Letters and Email
    • Web and Chat
    • Text

As a marketplace lending early adopter, MRS is experienced in both first party servicing and third party recoveries in the fintech industry!

The Roadmap to MRS’s Success in Fintech/Marketplace Lending Recovery

The Roadmap to MRS’s Success in Fintech/Marketplace Lending Recovery

Analytics

Analyzing data and trends to make the invisible visible

Client Service

Our clients are “Raving Fans”

Culture

Always do the right thing, even when no one is looking

Best-in-class results

Everyone is accountable for great performance and everyone wins when it’s achieved

Compliance and Security

Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy

Call quality & customer experience

Our rewards driven quality assurance incentive program ensures flawless CX

Training

One of the most comprehensive programs in the collection industry