Analytics
Analyzing data and trends to make the invisible visible
Best-in-class Performance Results and Quality/Audit Scores
At MRS, we put customers first. From our hiring processes, through training, and into ongoing call center operations, our team measures customer experience through the lens of the recipient – your customers. Every interaction with your customers should be flawless, whether they speak with one of our highly trained agents or self-serve through an automated attendant that is driven by machine learning technology. We have aligned an array of solutions that allow your customers choice: self-service or speak with a subject matter expert.
The end result is service designed to ‘wow’ your customers by ensuring that we go the extra mile, propose the right solution, and ensure that we’ve resolved the reason for the call.
Analyzing data and trends to make the invisible visible
Our clients are “Raving Fans”
Always do the right thing, even when no one is looking
Everyone is accountable for great performance and everyone wins when it’s achieved
Comprehensive compliance and world class security to protect our clients’ brands and customers’ information and privacy
Our rewards driven quality assurance incentive program ensures flawless CX
One of the most comprehensive programs in the collection industry