At MRS, you will go through a rigorous training program that will prepare you to maximize your effectiveness and enable you to be successful. Even as other companies see increasing employee turnover year after year, MRS employees stay with us for decades. You'll find that we have a family-like culture where employees and management support one another, as well as a workplace full of opportunities for advancement.
Compliance as a Strategy
Visitors to our headquarters in NJ leave our facilities thoroughly impressed with how seriously we take our clients’ security. Security is deeply ingrained in the culture at MRS; from our entry-level staff to our executive team, our employees follow company security procedures with rigor. This is a key reason why MRS receives best-in-class quality and audit scores.
Training and Learning as a Culture
All of our agents receive thorough training in the care/cure approach to collections. We regularly provide training to develop and maintain our staff’s skills, which has allowed a culture of learning and opportunity to take root at our company.
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A company’s culture is not created by accident. Carefully thought out goals and aspirations combine with environment, leadership behavior and values to form the culture that often takes on a life of its own.
Founded in 1991 by brothers Saul and Jeff Freedman, MRS has grown into a much larger family, stretched across the United States. No matter the location, the values are the same:
Employee centric workplace
Commitment to compliance
Philanthropy and good deeds
Rewards and recognition
Have fun every day
Those values are reflected in our mission statement:
Our mission is to provide superior economic results by using innovative contact management solutions, maintaining the highest level of professionalism, and engaging our clients’ customers with compassion and respect.